Infrastructure Support

Telecom Administration


  • Limited or no documentation
  • Migration from Avaya to Cisco
  • Integration of the additional departments to the environment
  • Limited monitoring capability

Solution Approach

  • Migration from Avaya telephony system to Cisco
  • MACD (Move, add, change and delete)
  • Troubleshooting of IP phone registration issues, softphone issues & call routing Issues
  • Monitoring call signaling protocols on Voice Gateways like MGCP, SIP
  • Troubleshooting media resource issues in transcoder, MOH, conference bridges, IPT voice quality issues between and within locations
  • Upgrading, adding licenses and troubleshooting all aspects of CUCM along with intimate usage of the tools CUCM offers (RTMT, DNA)
    Manual CUCM Backup if required.

ATMECS’s Contribution

Integrated the alternate monitoring tool (RTMT) to keep track of VoIP activity including all the UC application